What type of payments do you accept?
We accept payment via PayPal and major credit cards such as Visa and MasterCard.
Is purchasing online safe?
Payment is processed through a secure channel using the latest encryption methods for safe and secure transmission of your confidential information. For any high dollar amount purchases, we may request additional information to verify and to ensure correct information is supplied for the order prior to peocessing.
Shipping and Delivery
Where do you ship products to?
Currently we only ship and deliver products to Australia. We are unable to ship to other international destinations.
Are there any additional delivery costs?
We currently offer free shipping across all our products.
Where are the products shipped from?
Products are shipped from our various suppliers overseas and we ensure products are sourced from reptuable and quality assured suppliers.
How long does delivery take?
Estimated delivery timeframe is between 6~20 business days. All time frames are estimates only and there may be delays in delivery due to circumstances out of our control.
Warranty and Returns
How long is warranty on products?
We offer 6 months warranty on all purchases for any manufacturer defects from date item is received.
How do I contact you for any product issues?
You're welcome to reach out to us any time by simply emailing firstname.lastname@example.org or call us on (03) 7036 2517 Mon - Fri 9am - 5pm.
What if I change my mind?
Unfortunately due to the products being shipped from our suppliers overseas, we're unable to accept any returns for a change of mind. Please ensure the product is right for you before placing the order. We're here to answer any questions regarding the item prior to purchase, simply email us on email@example.com.
How can I get a refund?
If there is any issue on the item or if you have received a damaged item, simply let us know by email us on firstname.lastname@example.org or call us on (03) 7036 2517 Mon - Fri 9am - 5pm.