Warranty and Returns

We make it simple and easy!  If there is any problem with any product, simply get in touch with us on support@bostin-life.com.au and all that is required are photos or a short video demonstrating the product fault and once we confirm the issue, we can organize a replacement or refund as you prefer.  That simple!

We provide the following warranty based on product -

Red Product - 12 Months Warranty

Yellow Product - 6 Months Warranty

Green Product - 3 Months Warranty

Damaged items and Product Issues

We provide up to 12 months warranty depending on the type of product..

Please inspect your order upon receival and contact us immediately if the item is defective, damaged or you have received the wrong item. We are required to be notified within 10 business days in the unlikely event a product arrives damaged or faulty.  We can then arrange for a replacement or refund as required.

If there is any fault with the product, we will require photos or a short video to demonstrate the product fault.  Once verified and issue is confirmed, we will provide a replacement item or refund the purchase for you.

Unfortunately we are unable accept returns based on a change of mind due to the various shipping locations.  We are happy to answer any product query you may have prior to purchase so you can make an informed buying decision. We recommend you only place an order when you are absolutely satisfied with the product.  We are always here to assist with any query you have for any product.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Unfortunately we are unable to provide exchanges due to items being shipped from various locations. We are happy to answer any question regarding any product prior to purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not.  Once approved, funds will be refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.