At Bostin Life, we're always here to help! If you ever run into any issues with our products, just shoot us a quick email at support@bostin-life.com.au, and we'll take care of the rest. All we need from you are a few photos or a short video demonstrating the product fault - this simple step helps us avoid any unnecessary return processes and ensures that we can get to the bottom of the issue as quickly as possible. Once we've confirmed the problem, we'll be happy to organize a replacement or refund that works best for you. We believe in keeping things simple and stress-free, so don't hesitate to reach out if you need any assistance. We're always here to make your experience with Bostin Life as smooth as possible!
Damaged items and Product Issues
At our company, we stand behind the quality of our products. Depending on the specific item, we offer a warranty ranging from 6-12 months. Our commitment to providing reliable and durable products is reflected in the warranty period we offer, as we believe in ensuring our customers have a worry-free experience with our products. Should you have any questions or concerns about our warranty policy, please do not hesitate to contact us.
Please inspect your order upon receival and contact us immediately if the item is defective, damaged or you have received an incorrect item. We can then arrange for a replacement or refund as per your preference.
If there is any fault with the product, we will require photos or a short video to demonstrate the product fault. Once the issue is verified, we are happy to provide a replacement item or refund as per your preference.
We are happy to provide a 14 day return period for any change of mind with the product. The product must meet the following criteria for a return to be considered -
- Still in original packaging
- Item and accessories all included
- Any tags or packaging not removed
- 15% restocking fee and our initial postage cost will be deducted from the refund
- You will need to bare return cost of product
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
Unfortunately we are unable to provide exchanges and recommend contacting us for any information on the product before making the purchase.
Refunds
After receiving and thoroughly inspecting your returned item, we will notify you promptly regarding the approval status of your refund. If approved, funds will be refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund to your account. We appreciate your patience in this matter, as we strive to ensure that our customers receive a fair and efficient resolution to their concerns.