We make it simple and easy, if there is any problem with our products, simply get in touch with us on firstname.lastname@example.org and all that we request are photos or a short video demonstrating the product fault, to avoid any lengthy return process and once we confirm the issue, we can organize a replacement or refund as you prefer. That simple!
Damaged items and Product Issues
We provide up to 12 months warranty depending on the type of product..
Please inspect your order upon receival and contact us immediately if the item is defective, damaged or you have received the wrong item. We are required to be notified within 10 business days in the unlikely event a product arrives damaged or faulty. We can then arrange for a replacement or refund as required.
If there is any fault with the product, we will require photos or a short video to demonstrate the product fault. Once verified and issue is confirmed, we will provide a replacement item or refund the purchase for you.
We are happy to provide a 14 day return period for any change of mind with the product. The product must meet the following criteria for a return to be considered -
- Still in original packaging
- Item and accessories all included
- Any tags or packaging not removed
- 15% restocking fee and initial postage cost will be deducted from the refund
- You will need to bare return cost of product
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Unfortunately we are unable to provide exchanges due to items being shipped from various locations. We are happy to answer any question regarding any product prior to purchase.
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. Once approved, funds will be refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.